Here’s how to fix Amazon Prime Video that isn’t working.
You’ve kicked back to catch the latest show on Amazon Prime, but Amazon Prime Video has suddenly stopped working. The show has disappeared, and instead, you find yourself staring at a blank screen.
What should you do? In some cases, Amazon Prime Video might be fixed by you. We’ll help you fix Amazon Prime Video if it stops working.
Is Your Amazon Prime Video Account Active?
Your account status is the most important thing to check if Amazon Prime isn’t working. Amazon Prime Video is not 100% free, as you probably already know. Either the annual Amazon Prime subscription or the monthly video-only membership will give you access.
Check if your account has been activated by going to Amazon’s My Account page. Next, go to your Prime video Settings page. Other aspects of a Prime Video subscription can be managed here.
Is your device meeting the minimum requirements?
Next, confirm that your device meets the minimum requirements. The requirements for set-top boxes and smart TVs will not change. If the device is equipped with an Amazon Prime Video app, it should work. If it doesn’t, after you have checked all the troubleshooting options on this page, contact the manufacturer.
Make sure your operating system meets the minimum requirements for desktop computers
- Windows 7 and newer
- Mac OS 10.7 and newer
- Linux/UNIX operating system support is also available
Your internet connection should be stable at the minimum:
- Standard Definition (SD), video at 900 Kbits per second
- High Definition (HD), videos at 3.5 Mbits per second
- It is important to choose the right web browser. You will need to view Amazon Prime Video videos using the browser if there isn’t a dedicated app for your OS. Your web browser should look like this:
- Google Chrome (versions 59 and newer)
- Mozilla Firefox (version 53 or newer)
- Microsoft Internet Explorer (version 11 and newer)
- Microsoft Edge for Windows 10
- Apple Safari (version 10 and newer on macOS 10.2.1 or newer)
- Opera (version 37 and newer)
Is it a Microsoft Silverlight Problem
Amazon Prime Video may not work if you have sufficient network speeds, a suitable operating system, and a browser. Video is played with Microsoft Silverlight on older computers that don’t support HTML5 in the browser.
Sometimes, the media plugin may have problems with streaming video files. This can be fixed by right-clicking on the Silverlight icon in the browser’s video window. Select Application storage and then click Enable app storage. In the Website column, find the entry “http://g-ecx.images-amazon.com/”–select it and hit Delete.
Silverlight is an old technology that will most likely not cause any problems.
Mobile Amazon Prime: How to Deal with It
Do you have Amazon Prime Video running on your smartphone? There are dedicated apps for Android and iOS, while Prime Video is already built-in to tablet devices (and Fire TV).
Regardless of which option you choose, the apps will automatically update. This will usually keep bugs and errors away, but it is possible to do some things yourself.
How to fix Amazon Prime Video on iOS
You can uninstall Amazon Prime Video from your iPad or iPhone to fix issues that are not related to your network.
Long-press the Prime Video Icon. Select Remove the app, then choose Delete application. To uninstall the app, tap delete. After that, search Prime Video in the App Store to install it again.
How to fix Amazon Prime Video on Android
Are you running Amazon Prime Video for Android? There are two ways to fix any issues with the app.
- Go to Settings > Notifications > Prime Video. Next, tap Clear Data and confirm by clicking OK. Try again.
- Try reinstalling your app if this fails. Use Settings > App Manager > Prime Video > Uninstall. Restart your phone and then reinstall it.
Once you have all of this in place, your Amazon Prime Video issues should be solved. You’ll be able to tell that the problem is not with your mobile app.
Amazon Prime Video Fix for Your TV or Set-Top Box
It is simple to reinstall a mobile application. But what if it is installed on your set-top box or TV? You should restart your TV if you get error messages or playback problems.
We mean to switch off the device and turn it on again. You will need to locate the power button at the back of the TV. It is worth disconnection from the mains power supply.
Clearing the data cache can reset Amazon Prime Video apps for TVs and set-top boxes. The platform will determine how you do it, but you should be able to access the app settings. For more information, you can consult the manual or explore the menu.
You will eventually find the Clear data or Clear cache options. These options will convince the app to run. You’ll likely need to sign back in again to the app once it restarts.
How to fix Amazon Prime Video Server Problems
Amazon Prime Video can occasionally be affected by server problems.
These usually don’t last very long but can ruin your evening of binge-watching. You can use the following to determine if Amazon Prime Video is causing your problem:
- Log on to Amazon Prime Video from a different device. If Amazon Prime Video is not working on that device, it’s likely Amazon’s fault.
- To check if Amazon has problems or is online,
Amazon Prime Video Error codes to check
Error codes will be generated if streaming video from Amazon fails in other situations. Let’s take a look at the most common.
Amazon Prime Video’s Insufficient Bandwidth Problem
Amazon Prime Video requires a minimum network speed of 900 Kbits/sec. This will provide a standard definition (SD), which is often sufficient for smaller displays.
It should not surprise you to find out that Amazon Prime Video streaming can be affected by connectivity issues. You can adjust the quality of a video (see the Settings option), but other problems are possible.
The “Insufficient Bandwidth error” is a common problem. This is when Amazon considers your connection to be low-bandwidth. You can also check out other streaming services like Netflix or YouTube if this happens.
Once you’re satisfied that the changes work, restart your router. After that, you can restart the device where you are watching Amazon Prime Video (either TV, mobile device, or PC).
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How to fix error code 1060 in Amazon Prime Video
Error Code 1060 is usually preceded by the “wait circle”. It often appears with “Wait” and “Retry” options. Low bandwidth is usually the cause. Make sure to check your router’s connection. It could also be caused by other devices on the network, or neighbor properties sharing bandwidth.
How to fix error code 9074 on Amazon Prime Video
Amazon has yet to disclose details about this code so we can only speculate as to what it could mean. Try the following basic troubleshooting steps: restart your device, and clear the cache. Rebooting your router is also an option.
How to fix a CDN error on Amazon Prime Video Apps
This error is usually found on Fire Sticks and Fire TVs. It’s caused by problems accessing Amazon streaming servers.
Reboot the device with the remote. To restart the device, hold down the Select or Play buttons. If the problem persists, restart your router.
Amazon External Camera Screen
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Get Amazon Prime Video Working Again
We’ve examined various reasons Amazon Prime Video stopped working in this article. For the best performance, make sure you keep the app up-to-date and subscribe to a fast internet package. Your streaming device should be placed close to your router.
Amazon Prime Video should be back in full functionality so that you can enjoy all its content and amazing features, such as the ability to download videos to watch offline.